Refund Policy 

At Mitolyn, we want every customer to feel confident and satisfied with their purchase.
If for any reason you are not fully happy with your order, we offer a simple and transparent refund process.

1. 100% Satisfaction Guarantee

We stand behind the quality of Mitolyn.
If you are not satisfied with your results or experience, you may request a refund within from the date of purchase.

2. Eligibility for Refunds

To qualify for a refund:

  • You must request it within the refund window

  • You must provide your order number or proof of purchase

  • In some cases, the unused/empty bottles may need to be returned (depends on your policy)

  • Refunds are issued for the product price only
    (Shipping fees are non-refundable unless required by law)

If you want, I can tailor this section to match your exact business rules.

3. How to Request a Refund

To initiate a refund request, please contact our support team at:

Please include:

  • Your full name

  • Order number

  • Reason for refund (optional but helps us improve)

Our team will respond within 24–48 hours.

4. Return Shipping (If Applicable)

If our policy requires product returns:

  • Customers are responsible for return shipping costs

  • The item must be mailed to:

Once we receive your returned product(s), we will process your refund.

If returns are NOT required, tell me and I will update this section.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank (processing times vary)

If you still need help, email us at: [Support Email]

6. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Missing items

  • Incorrect items

Please contact us within 48 hours with:

  • Photos of the product

  • Photos of the package

  • Your order number

We will replace the item or issue a refund at no extra cost.

7. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Shipped in error

To request an exchange, email us at.

8. Non-Refundable Situations

Refunds may not be granted if:

  • The request is made after the refund period

  • The product has been deliberately misused

  • Items are returned in severely damaged condition (if returns are required)

  • Fraudulent refund claims are detected

9. Order Cancellations

Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled but can still qualify for a refund under this policy.