Order Assistance & Tracking 

At Mitolyn, we are committed to ensuring a smooth and transparent shopping experience for every customer.
This page explains how to get help with your order, track your shipment, and resolve any delivery-related issues.

1. Order Confirmation

Once you place an order:

  • You will receive an order confirmation email within a few minutes.

  • The email will include your order number, product details, payment confirmation, and shipping address.

If you did not receive a confirmation email:

  • Check your spam/junk folder

  • Verify that you used the correct email address

  • Contact our support team at: [Add Support Email]

2. Order Processing Time

Orders are typically processed within:

  • 24–48 hours, Monday–Saturday

Processing times may be longer during:

  • Holidays

  • High-demand periods

  • Inventory updates

We will notify you if there is any delay.

3. Shipping & Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email

  • This email will include a tracking link or tracking number

  • You can use it to track your package in real-time through the carrier’s website

Typical delivery timelines:

  • Domestic (within country): 3–7 business days

  • International: 7–15 business days (varies by region)

4. How to Track Your Mitolyn Order

Step 1:

Open the shipping confirmation email.

Step 2:

Click the tracking link or copy the tracking number.

Step 3:

Paste the tracking number into the carrier’s tracking page.

If you did not get a tracking number, contact us at [Add Support Email] with your order number.

5. Missing, Delayed, or Lost Orders

If your order seems delayed or missing:

  • First, check the tracking status

  • Look for delivery attempts

  • Confirm the shipping address is correct

  • Ask neighbors or building staff if they received it

If the package still cannot be located:
Contact us at [Add Support Email] with:

  • Your order number

  • Full name

  • Shipping address

We will assist with:

  • Investigating the issue with the courier

  • Replacing your order

  • Issuing a refund (depending on the situation)

6. Incorrect Shipping Information

If you entered the wrong address:

  • Contact us immediately at [Support Email]

  • If the order has not shipped yet, we can update the address

  • If it has already shipped, we may not be able to change it

We are not responsible for orders delivered to incorrect addresses entered by the customer.

7. Damaged or Incorrect Items Received

If your package arrives:

  • Damaged

  • Opened

  • Missing items

  • Containing the wrong product

Please notify us within 48 hours with:

  • Photos of the package

  • Photos of the product

  • Your order number

We will arrange:

  • A replacement

  • A refund

  • Additional support as needed

8. Customer Support

For any order-related questions, contact our friendly customer support team:

Email: [Add Support Email]
Phone: [Add Phone Number]
Available: Monday–Saturday

We aim to respond within 24 hours.

9. Frequently Asked Questions

Q. When will I receive my tracking number?

Tracking is sent automatically once your order is dispatched (usually within 24–48 hours).

Q. My tracking shows “Delivered,” but I didn’t get the package.

Check your mailbox, neighbors, security, or building office. If still missing, contact us.

Q. Can I change my address after ordering?

Yes—only if the order has not shipped yet.

Q. My package is stuck in transit. What should I do?

Sometimes couriers experience delays. If it hasn’t moved for 3–5 days, contact us.